How to order

 

Order

You can reach us on the phone on +49 [0] 681 - 58601 - 0 or by fax on
+49 ]0] 681 - 58601 - 39, or dial the extension number of one of our members of staff.

If you have a customer number, please always quote this when ordering.

Please enter our product code when you place an order. This is an effective way of avoiding errors when orders are accepted; it makes our work easier and enables your orders to be delivered quicker.

 

Despatch

We choose the fastest delivery route – generally on the same day – using a parcel service, a courier or an express service. We will not always be able to prevent deliveries taking more time. In such cases we can also deliver your order immediately in partial deliveries.

 

Express service

When a delivery is extremely urgent: on request we will send your order by overnight express, deadline express or courier with guaranteed delivery on the next working day.

The only additional costs which you will incur are the transport costs for the express service.

 

Prices

We accept no liability for errors in the prices quoted. The prices quoted do not include value-added tax.

 

Despatch costs

For each order below € 250.00 we charge € 5.80 in dispatch costs. We deliver orders over € 250.00 carriage free.
This does not apply for express deliveries, however. We will pass the costs for express deliveries on to you. We have negotiated special rates with various express services and will be pleased to let you benefit from these.

Deliveries abroad up to an order value of  € 1,500.00 are handled EXW Saarbrücken (ex works); in the case of order values of € 1,500.00 or above we deliver free to the buyer's address or to the DDP destination (duty paid).

 

Return policy

We only accept returned goods after prior agreement and with a deduction of 20% as a handling charge (but at least € 10.00). The cost of returning goods must be borne by you.

 

Defects

Obvious defects should be reported to us immediately, no later than 14 days after delivery. We will correct the defects or replace your goods.